Refund Policy

Effective Date: October 24, 2025
Last Updated: October 24, 2025

BlackWire Studio IO
📧 info@blackwirestudio.io
📞 1 (316)-334-2335

1. Overview

At BlackWire Studio IO, our goal is to deliver exceptional creative, strategic, and technical work for every client. We recognize that every project and engagement is unique — therefore, refund requests are evaluated on a case-by-case basis.

We take pride in our process and commit to transparent, good-faith resolutions whenever disputes arise. This policy outlines how refunds are handled, the arbitration process, and the standards applied to determine eligibility.

2. General Policy

Refunds are not guaranteed and will only be considered under reasonable circumstances, such as clear non-performance or failure to deliver agreed-upon milestones within a reasonable timeframe.

Because our services are largely custom and labor-intensive, refunds are only evaluated in cases where project deliverables have not yet been completed, approved, or delivered.

3. Case-by-Case Review

All refund requests are reviewed individually.
Each case will consider:

• The amount of work completed to date.

• The fulfillment stage of the project.

• Any documented communications and approvals.

• The impact of delays or requested revisions.

• The project’s original scope and payment structure.

BlackWire Studio IO reserves the right to issue partial refunds or credits where deemed appropriate, but no refund shall apply to work already completed or delivered.

4. Automatic Refund Structure

An automatic refund of 10% of the total invested project amount may be issued if a refund is approved and agreed upon in arbitration or through mutual resolution.

This 10% refund is considered a default goodwill refund for administrative and setup costs where applicable.
All other refund percentages will be determined through the arbitration process.

5. Time Restrictions

To maintain fairness and accountability, refund eligibility is tied to project age and fulfillment timeline:

• Fulfillment Window: Most services are completed within 30 days of purchase or request.

• Refund Requests: Must be submitted within 60 days of the original transaction date.

• Non-Refundable Work: Any project, milestone, or deliverable older than 60 days or already fulfilled will not qualify for a refund under any circumstance.

6. Completed Work

No refunds will be issued for:

• Any completed design, branding, or creative asset (logo, website, funnel, copywriting, etc.).

• Work that has been delivered, published, or approved by the client.

• Services that have entered the post-production or revision stage.

• Consulting or strategy sessions that have already occurred.

7. Arbitration & Dispute Resolution

All refund disputes or financial disagreements shall be handled through neutral arbitration or third-party mediation, initiated by either party within 30 days of the dispute.

A. Arbitration Process

• The process will be governed by a mutually agreed third-party arbitration service.

• Both parties share arbitration expenses equally (50/50).

• Arbitration will occur virtually or in-person, depending on availability.

• The outcome will be binding and considered a final resolution.

• Legal fees, travel expenses, or time compensation are not recoverable.

This ensures a fair and balanced outcome without excessive legal proceedings.

8. Fulfillment Timeline

• Most projects are fulfilled within 30 days of order confirmation.

• Delays caused by incomplete client feedback, missing materials, or lack of approvals do not qualify as grounds for refund.

• If fulfillment exceeds 45 days without communication or action from the client, the project may be paused — but not automatically refunded.

9. Non-Refundable Circumstances

Refunds will not be issued under any of the following conditions:

• Change of mind after project initiation.

• Client delays or unresponsiveness.

• Requests made beyond the 60-day limit.

• Completed or partially completed deliverables.

• Failure to provide required information or access to complete work.

• Dissatisfaction based on subjective opinions once deliverables align with agreed scope.

10. How to Request a Refund

All refund requests must be submitted in writing to:
📧 info@blackwirestudio.io

Your request must include:

• Project name and date of payment.

• Reason for requesting a refund.

• Documentation or communication supporting the claim.

Once received, a representative will confirm receipt within 3–5 business days and initiate review within 10 business days.

11. Amendments & Policy Updates

BlackWire Studio IO reserves the right to modify or update this Refund Policy at any time, with changes taking effect upon publication to our website.

Clients are encouraged to review this page regularly to stay informed of any updates.

12. Contact Us

For questions about this Refund Policy or to initiate a dispute or refund review:

BlackWire Studio IO
📧 info@blackwirestudio.io
📞 1 (316)-334-2335
🌐 blackwirestudio.io